Refund Policy

Returns and refunds

We want you to receive the product you ordered in good condition. This policy applies to purchases from Voltzen in India and does not limit any rights available under applicable consumer law.

Report an issue

If an item is damaged, defective, materially different from its description, or incorrect, email sayantafores@gmail.com as soon as possible after delivery. Include your order number and clear photographs or video of the item, packaging and shipping label. We will review the issue and provide an appropriate remedy, which may include replacement, refund or another resolution required by law.

Change-of-mind requests

You may request a return within 7 calendar days of delivery. To be eligible, the item must be unused, unworn and in its original condition with all accessories, manuals, tags and packaging. Approval is required before sending anything back. Return shipping for an approved change-of-mind return is normally paid by the customer unless we state otherwise.

Items that cannot be returned for change of mind

For hygiene and safety reasons, opened or used personal-care, grooming, intimate-use and certain health-related products cannot be returned for change of mind. Customised products, consumables and gift cards are also excluded. These exclusions do not apply when an item is defective, damaged, incorrect or where applicable law requires a remedy.

Cancellations

Contact us promptly if you need to change or cancel an order. We cannot guarantee a cancellation after fulfilment has started or the order has been dispatched.

Return process

  1. Email us with your order number and reason for the request.
  2. Wait for return approval and the return instructions. Do not send an item to the supplier or to an address shown on the shipping label unless instructed.
  3. Pack the approved return securely and retain proof of dispatch.

Refund timing

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are initiated to the original payment method, normally within 5–10 business days. Your bank or payment provider may require additional time to display the credit. Original delivery charges are not refundable for change-of-mind returns unless stated otherwise or required by law.

Contact

Questions about returns can be sent to sayantafores@gmail.com.